Delivery
Accra: same day for orders placed before 3 PM. Nationwide: 1–3 working days via courier. Store pickup is free.
Returns
Returns & refunds
Buy with confidence. If it’s not right, here is exactly what happens.
Return within 7 days of delivery in the original sealed packaging for a full refund.
Full refundReturn within 7 days if it is in as-new condition with the box, all accessories and the receipt. A 20% restocking fee covers inspection, resetting and repackaging, and helps keep our prices low.
Refund minus 20%Tell us within 7 days. After a quick check we replace it or refund you in full, and we cover delivery.
No feeExample: an opened ₵10,000 phone returned in as-new condition gets ₵8,000 back (20% restocking fee).
After 7 days, faults are covered by your warranty: 12 months on new devices, 6 months on pre-owned devices. We repair or replace the item free of charge.
How to return
- Message us on WhatsApp with your order number and the reason for the return.
- Back up your data, then sign out of iCloud / Find My and erase the device.
- Bring it to the store (or we arrange pickup in Accra) with the box, accessories and receipt.
- We inspect it within 1 working day and refund you to MoMo or your original payment method within 3 working days.
Not returnable
- Devices still signed in to iCloud / Find My, or with a passcode we can’t remove
- Damage after delivery: drops, cracks, liquid or repairs elsewhere
- Opened in-ear headphones and screen protectors, unless faulty (for hygiene and fit)
- Special orders made just for you, and gift cards
Delivery fees are refunded only when the item is faulty or we sent the wrong item. This policy does not affect your rights under Ghanaian consumer law.
Warranty
New devices: 12 months. Pre-owned: 6 months. Repairs: 90-day on parts and labour.